EuroCan Education Platform — Phase 1 Features & User Roles
Author: Mahabeer, Clousor Technologies
Date: October 11, 2026
About This Document
This document lists what the EuroCan platform will do in Phase 1, who can do what, how each feature will be checked, and what is left for later. It builds on the Discovery Kickoff & Client Requirements and User Journeys documents. Standard values, such as reminder and alert times, are listed in the Discovery Kickoff & Client Requirements document.
It covers:
- Phase 1 at a glance.
- Who uses the platform.
- The Phase 1 features, by area.
- Who can do what.
- How each feature will be checked.
- What is not in Phase 1.
1. Phase 1 at a Glance
- EuroCan website: students sign up and explore Canadian programmes. Clousor builds it in Phase 1.
- Student app (iOS and Android): students download it once a counsellor is assigned and use it from then on.
- Staff back-office: a web app for EuroCan staff, including the WhatsApp inbox.
- Canada only. Quebec is not included in Phase 1.
- Three rules apply to every feature: EuroCan gives no immigration advice, EuroCan never holds student money, and every student's consent and privacy are protected. The Discovery Kickoff & Client Requirements document explains each rule.
2. Who Uses the Platform
| Role | Uses | Main Jobs |
|---|
| Student | Website, then app | Signs up, explores programmes, signs the agreement, uploads documents, confirms programmes and tracks applications. |
| Counsellor | Back-office | Works with their assigned students: contact, documents, shortlists, applications, offers and enrolment. Replies to their WhatsApp chats. |
| Manager | Back-office | Assigns students and chats, sees every student and chat, checks documents counsellors upload, and decides on documents put on hold. |
| Finance | Back-office | Institution agreements, commission, invoices, payments and partner statements. |
| Admin | Back-office | Staff, roles and platform settings. |
One person can hold more than one role. They can then do everything each of their roles allows, and every change is logged.
Parents, guardians and recruitment partners have no login in Phase 1. A parent or guardian of a student under 18 only signs the agreement, from the DocuSign email. Partners send student details to EuroCan.
3. Phase 1 Features
3.1 Student Website
| Feature | What It Does |
|---|
| Website pages | A fixed set of pages: the landing page, about, contact, privacy policy and terms, with buttons to sign up or message EuroCan on WhatsApp. EuroCan supplies the words, images and legal text. |
| Sign-up and sign-in | Students create an account, confirm their email address and can reset a forgotten password. |
| Sign-up questions | Short questions on study level, field of study, preferred intake, budget, latest marks, English test and home country. |
| Programme search | Once they have an account, students filter by province, institution, study level, field of study, intake and tuition range. Results can be sorted by field, location, co-op and earliest intake. |
| "Only programmes I qualify for" | A switch that hides programmes marked Does Not Meet Requirements. |
| Programme details | Fees, intakes, entry requirements, refund policy and the date the details were last updated. |
| Compare | Programmes side by side. |
| Shortlist | Students save the programmes they like, usually 3 to 5, while they wait for a counsellor. |
| EuroCan branding | The website, app and emails use EuroCan's logo, colours and standard disclaimer text. |
3.2 Student App
| Feature | What It Does |
|---|
| iOS and Android app | Published under EuroCan's own Apple and Google accounts. |
| One account | Students sign in with the same account they use on the website. |
| Service agreement | The student opens the agreement in the app and signs it in DocuSign. For students under 18, a parent or guardian signs from the DocuSign email. DocuSign also sends email reminders every 3 days until everyone has signed, and the app updates once they have. |
| Consents | The student accepts the privacy terms and agrees that their details and documents can be shared with the institutions they apply to. |
| Profile | Name as on passport, date of birth, contact details, home country, school and university history, marks, backlogs (failed subjects), study gaps, English test results and budget. |
| Documents | The list of required documents with the status of each one. Students upload phone photos or PDFs. |
| Shortlist | Programmes saved on the website or added by the counsellor. |
| Programme confirmation | The student reviews each agreed programme, its fees and the institution's refund policy, then confirms or declines it. They can cancel a confirmation until the application is submitted. |
| Application tracking | Each application's status and a timeline, including notes the counsellor shares. |
| Receipts | The student pays the application fee, deposit and tuition directly to the institution and uploads each receipt. |
| Extra documents | Anything the institution asks for, and evidence for each offer condition, such as final marks. |
| Offers and letters | Each offer with its conditions and deadlines. The student can view and download their Letter of Acceptance (LOA) and Provincial Attestation Letter (PAL). |
| Visa status | The student updates their visa status and can see who changed it last. |
| Arrival | The student reports arriving in Canada and starting classes. |
| Consultations | The upcoming consultation, with an option to ask to move or cancel it. |
3.3 Messages and Settings
| Feature | What It Does |
|---|
| Notifications | Once the student has the app, each event sends a push notification and an in-app message. Before that, messages go by email. |
| Event messages | Agreement ready to sign, document needs correction, programme to confirm, application fee to pay, application submitted, more information requested and decision received. |
| Reminders | The day before a consultation, every 3 days while the agreement is unsigned or a programme confirmation is unanswered, and 7 days before a condition deadline, a deposit deadline or the PAL expiry date. |
| Backup channels | WhatsApp and email, as the student chooses. WhatsApp messages go only to students who agreed to them. |
| Sensitive details stay in the app | Passport details and payment receipts are shown only inside the app, never in WhatsApp or email. |
| Account settings | On the website or in the app, students choose their contact channels, unsubscribe from marketing and delete their account. Personal details are deleted within 30 days of the request. Invoices and commission records are kept for 6 years, as Canadian tax rules require. |
| Unsubscribe | Every marketing email or WhatsApp message includes a simple way to unsubscribe. |
3.4 Enquiries and Students
| Feature | What It Does |
|---|
| Staff-created accounts | Staff create accounts for students who come through a partner, a walk-in visit, word of mouth or WhatsApp, and can fill in the sign-up questions for them. |
| Set-password email | When staff create an account, the student gets an email to set their own password, and gives their consent when they first sign in. Staff never set or see the password. |
| Source and partner | Each student's source (website, partner, walk-in visit, word of mouth or WhatsApp) and partner, if any. |
| Consent record | When and how each student agreed to be contacted, and whether they agreed to WhatsApp messages. Every student gives their own consent, including students sent by a partner. |
| Contact requests | Staff record an unsubscribe or account deletion request that a student makes by phone, WhatsApp or email. |
| Duplicate check | A new account with the same email or phone number as an existing record is linked to that record. |
| Assignment | New students wait in the manager's unassigned list until a manager assigns them to a counsellor. Managers can reassign at any time, and the history is kept. |
| Enquiry statuses | New, Contacted and Consultation Booked, ending as Qualified, Not Qualified or Lost. |
| App invite | The back-office sends the student an email, or a WhatsApp message if they agreed, with App Store and Google Play links. The counsellor can resend it and sees who hasn't installed the app yet. |
| Consultation calendar | The counsellor books and rebooks consultations, shown in the student's time zone, and adds a video link when needed. |
| Qualify or close | After the consultation the counsellor marks the student Qualified, or Not Qualified with a reason. A counsellor can mark a student Lost with a reason at any time. |
| Under-18 details | The student's date of birth and, for students under 18, a parent's or guardian's name and email for the agreement. |
| Returning students | A Lost or Not Qualified student who gets in touch again is reopened and goes back to the unassigned list. |
| Student overview | One page with the student's profile, documents, shortlist, applications, chats and notes. |
| Notes | Internal unless marked "share with student". |
| One-time import | Before launch, Clousor imports EuroCan's active students for the pilot intake from a spreadsheet template that EuroCan fills in. |
3.5 Documents
| Feature | What It Does |
|---|
| Standard document lists | A list of required documents for each study level. Clousor sets up a sample list, and managers and admins keep it up to date. The counsellor can add items for one student. |
| Staff uploads | Staff add documents a student sent on WhatsApp or by email, or brought to the office. |
| Documents to check | Counsellors check the documents their students upload, and any a manager uploads. Managers check the documents counsellors upload. |
| Document checking | Each document is marked Checked, or Needs Correction with a note. Statuses: Waiting for Upload, Uploaded, Checked, Needs Correction and On Hold. |
| No self-checking | Nobody can check a document they uploaded themselves. |
| On Hold | A document that looks altered or fake is put On Hold, and the manager decides what happens. |
| Download for submission | The counsellor downloads a student's checked documents, one at a time or all together, to upload on the institution's website. No watermark is added. |
| Financial documents | Collected only if an institution asks for them, and never assessed for a visa. |
3.6 Programmes and Entry Check
| Feature | What It Does |
|---|
| Institutions and programmes | Each institution has its name, DLI number (its approval to host international students) and campuses. Each programme has its study level, field of study, intakes (open, waitlisted or closed), deadlines, tuition in CAD, application fee, co-op, entry requirements and refund policy. |
| First programme list | Clousor loads the first institutions, programmes and entry requirements once, at setup, from the lists EuroCan sends. |
| Programme editor | Only named staff update institution and programme details, directly in the back-office, with a link to the source. |
| Six-month re-check | Named staff get a reminder when a programme hasn't been checked for 6 months. |
| Inactive programmes | If an institution closes or loses its DLI status, named staff mark its programmes inactive, and the affected counsellors get a task. |
| Entry check | Compares the student's marks, subjects, English scores (and whether they are still valid), study gap and backlogs with each programme. It uses the sign-up answers first, then the full profile. Requirements are recorded as each institution publishes them, including the number of backlogs allowed. No grade conversion is used. |
| Three results | Meets Requirements, Does Not Meet Requirements with the reason, or Counsellor Review when information is missing. Missing information never counts as a pass. |
| Never blocked | The check is a guide. Students can still save or ask about any programme. |
| Counsellor Review task | The counsellor gets a task when a programme marked Counsellor Review is added to a shortlist, and records the outcome. |
| Intakes in search | Closed intakes are hidden and waitlisted ones are marked. |
| "Above your budget" tag | Shows when tuition and fees are more than the student's budget. It is a guide only, not a study permit funds check. |
| Fair results | Commission never affects the order of results, and search never checks visa or work permit eligibility. |
| Staff programme search | Counsellors search programmes for a student in the back-office and add them to the student's shortlist. |
3.7 Applications
| Feature | What It Does |
|---|
| Unlocked by the agreement | Applications can start only after the agreement is signed (plus a parent or guardian for students under 18) and the consents are given. |
| Confirmation request | Once the counsellor and student agree the programmes, the counsellor sends a request and the student confirms each programme in the app. Status: Student Confirmed. |
| Confirmation record | Who confirmed, when, and the programme and fees shown. Nothing is prepared without it. A student who can't use the app signs a programme confirmation form, and the counsellor uploads it. |
| Applications per intake | Up to 3 programmes per intake. The platform won't allow more, and an admin can change the limit. |
| Draft applications | One Draft application for each confirmed programme, campus and intake. |
| Pre-submission check | The agreement is signed, the consents are given, the programme is confirmed, all documents are checked, and there is no duplicate application. |
| Final approval | The counsellor reviews the application, fixes any gaps or asks the student, then approves it. Status: Approved. |
| Application fee | After final approval, the student pays the application fee directly to the institution and uploads the receipt in the app. If the institution's agent website asks for payment during submission, the student enters their own payment details on that page. Staff never enter or see them. |
| Record the submission | The counsellor submits by hand on the institution's agent website or through an application platform, then records the reference number and confirmation. Status: Submitted. EuroCan never asks for the student's password for an institution website. |
| Institution updates | The counsellor records Institution Reviewing or More Information Requested, then checks and sends any extra documents. |
| No-news reminder | A reminder when there has been no news from the institution 14 days after submission. An admin can change the number of days. |
| Change history | Changes after submission are recorded, and the original details are kept. |
| Applications list | The applications each person can see, with their status, from Draft to Closed. |
| Withdraw | Until the institution decides, a withdrawn application is marked Withdrawn. Before submission, the student cancels in the app. After submission, the counsellor records it. After an offer, the application is Closed with a reason. |
| Change of plan | When a student switches programme, campus or institution, they confirm the new one and a new application is created. The old one is marked Withdrawn or Closed. When a student defers, staff record the new intake. |
3.8 Offers, Visa Status and Enrolment
| Feature | What It Does |
|---|
| Decisions | The counsellor records Conditional Offer, Unconditional Offer, Waitlisted or Refused, uploads the letter, and enters any condition and deposit deadlines. |
| Offer conditions | The counsellor marks each condition met once the student sends evidence. A conditional offer can't be accepted until all its conditions are met. |
| Offer accepted | The counsellor records the date the student accepted the offer with the institution. Status: Offer Accepted. Once the deposit is confirmed, the counsellor withdraws the student's other applications for that intake. |
| Deposit and tuition | The counsellor records Deposit Confirmed once the payment provider's confirmation or the institution's receipt is received, and records later tuition receipts the same way. |
| LOA and PAL | The counsellor uploads the LOA and, if the student receives one, the PAL with its expiry date. Uploading the PAL sets the visa status to PAL Received. |
| Visa status | Status only: PAL Received, Permit Applied, Biometrics Done, then Visa Approved or Visa Refused. The student updates it, and the counsellor can correct it. |
| Visa refusal | The student decides whether to apply again, defer or withdraw. The counsellor records the outcome. |
| Visa help referral | If a student asks for visa help, the counsellor records their consent and refers them to the licensed consultants at AYS Immigration. |
| Enrolment | The student reports their arrival. Status: Enrolled – Reported. The counsellor then records the institution's confirmation, usually after its add/drop (census) date. Status: Enrolled – Confirmed. |
| Waitlist follow-up | The counsellor follows up with the institution and records the final decision. |
| Closed | An application is Closed with a reason, such as offer declined, conditions not met, offer withdrawn or did not enrol. |
3.9 WhatsApp Inbox
| Feature | What It Does |
|---|
| Inbox | All WhatsApp chats on EuroCan's company number. Counsellors see the chats assigned to them. Managers also see unassigned chats and all chats. |
| Company number | EuroCan's company WhatsApp number moves fully to the WhatsApp Business Platform. After that, it no longer works in the WhatsApp app or on WhatsApp Web, so chats happen only in the back-office. |
| Chat linking | A chat is linked to the student who already has an account. If a new chat came from a WhatsApp ad, the platform records which ad. |
| Assign chats | A manager assigns new chats to a counsellor and can reassign any chat at any time. |
| Account from a chat | Staff create a student account straight from a chat. |
| Replies | Text, photos and documents, with the student's profile alongside the chat. |
| Hidden phone numbers | Counsellors see the student's name, not their phone number, unless an admin allows it. Managers see phone numbers. Every view of a phone number is logged. |
| Chat documents | The counsellor adds documents a student sends on WhatsApp to their profile, where they are checked like any other staff upload. |
| Reply alerts | The counsellor is alerted when a chat has waited 2 working hours for a reply, and the manager after 4 working hours. An admin can change both. |
| Manager oversight | Managers see every chat, who replied and when. |
| 24-hour rule and templates | Staff can reply freely within 24 hours of the student's last message. After that, they can send only a message template approved by Meta. Admins manage the templates, and the first ones are approved before launch. |
| No export | Chats and contact lists can't be exported. Chats are kept only in the platform, for 2 years after the student's file is closed, then deleted. |
| Calls | Not included in Phase 1. WhatsApp calling comes in Phase 2A. |
3.10 Commission, Partners and Reports
| Feature | What It Does |
|---|
| Institution agreements | Commission rate, who pays (the institution or an application platform), when commission is earned, payment terms, and when it can be taken back (clawback). |
| Expected | When the student accepts an offer and the deposit is confirmed, the platform creates a commission record. Status: Expected. |
| Earned | When the condition in the institution's agreement is met, usually confirmed enrolment or tuition paid, the record is marked Earned. A visa approval on its own never earns commission. |
| Agent check | Finance checks that the institution lists EuroCan, or the application platform EuroCan used, as the student's agent. If not, the record is Cancelled with a reason. A record can be invoiced only after this check. |
| Invoices | The platform creates a numbered PDF invoice. Finance downloads it, emails it to the institution, and the record moves to Invoiced. Finance sets the tax rate on each institution agreement. It can be zero. |
| Payments | Finance records each payment. Status: Paid. Finance sees unpaid and late invoices, and sends a reminder when a payment is late. |
| Cancellations and clawbacks | When an application with a commission record is Closed, Finance gets a task to cancel the record with a reason. If an institution takes commission back, Finance cancels the unpaid invoice or records the amount repaid. |
| Deferrals | When a student defers, the commission record moves to the new intake. |
| Partners | Staff add recruitment partners, and Finance records each partner's share. |
| Partner statements | Each month, the platform creates a PDF statement in CAD for each partner, listing the students they referred and the partner's share. Finance downloads and emails it. A share is paid only after the institution pays EuroCan, and Finance records when it is paid. If commission is taken back after a share was paid, the amount is deducted from the next statement. |
| Spreadsheet export | Finance exports invoices and payments to a spreadsheet (CSV) for EuroCan's accountant. It works with any accounting system. |
| Reports | Enquiries by source, students by stage (their latest enquiry or application status), offers and enrolments by institution and intake, commission by status, and unpaid invoices. Each report can be filtered by counsellor and home country. |
3.11 Staff Home, Admin and Security
| Feature | What It Does |
|---|
| Counsellor home | New enquiries, WhatsApp chats waiting, students without the app, documents to check, programmes to review, applications to approve and submit, offer deadlines, receipts to record and enrolments to confirm. |
| Manager home | Team workload, unassigned students and chats, chats waiting more than 4 working hours, documents counsellors uploaded and documents on hold. |
| Finance and Admin home | Finance sees commission to invoice and unpaid invoices. Admins see the staff list and settings. |
| Task list | Each task is To Do or Done and links straight to the student or application. |
| Search and filters | Staff search the students, applications and chats their role lets them see, by name, email or reference number, and can filter every list. |
| Staff sign-in | A password and a one-time code. |
| Staff and roles | Admins add staff and set their roles. When someone leaves, the admin switches off their account, a manager reassigns their students and chats, and their records stay. |
| Named-staff permissions | Admins choose who can edit programme details and which counsellors can see student phone numbers. |
| Platform settings | The applications-per-intake limit, the no-news reminder period, the WhatsApp reply-alert times and WhatsApp templates. |
| Activity history | Who opened or changed what, and when. Nobody can edit it. |
| Protected documents | Passports, transcripts and financial documents are encrypted, and every staff access is logged. |
3.12 Connected Services
| Service | Used For |
|---|
| DocuSign | Signing the service agreement. |
| WhatsApp Business Platform (Meta) | The WhatsApp inbox and WhatsApp messages. EuroCan pays Meta's message charges. |
| SendGrid | Emails from EuroCan's own domain. |
| Firebase Cloud Messaging and Apple Push Notification service | App notifications. |
| Apple App Store and Google Play | Publishing the student app under EuroCan's own accounts. |
Each service that handles student data is named in EuroCan's privacy policy.
4. Who Can Do What
| Action | Student | Counsellor | Manager | Finance | Admin |
|---|
| Create a student account | Signs up on the website | Yes | Yes | No | No |
| Assign or reassign students and chats | No | No | Yes | No | No |
| See and update student profiles | Own record | Own students | All students | Views only what commission needs | No |
Mark Qualified, Not Qualified or Lost | No | Own students | All students | No | No |
| See student phone numbers | Own record | Only if an admin allows it | Yes | No | No |
| See passport details | Own record | Own students | All students | No | No |
| Upload and check documents | Uploads their own | Own students. Checks what students and managers upload | All students. Checks what counsellors upload | No | No |
| Edit standard document lists | No | No | Yes | No | Yes |
| Edit programme details | No | If named | If named | If named | If named |
| Confirm the programmes to apply for | Yes | No | No | No | No |
| Approve and submit applications | No | Own students | View only | No | No |
| Record offers, receipts, visa status and enrolment | Uploads receipts, updates visa status, reports arrival | Own students | View only | View only | No |
| Read and reply to WhatsApp chats | Uses WhatsApp | Assigned chats | All chats | No | No |
| Commission, invoices and partner statements | No | No | Report totals only | Yes | No |
| See reports | No | No | Yes | Yes | No |
| Manage staff, roles and settings | No | No | No | No | Yes |
| See the activity history | No | No | Yes | No | Yes |
| Export to a spreadsheet | No | No | No | Invoices and payments only | No |
- Counsellors see only the students and chats assigned to them. When a manager reassigns a student, access moves to the new counsellor.
- Nobody checks a document they uploaded themselves.
- Admins can't open student documents or change commission records. Counsellors never see commission.
- Every view of phone numbers, passports, transcripts and financial documents, and every change, is logged.
5. How We Check Each Feature
Phase 1 is accepted when these checks pass in the test version of the platform that Clousor shares with EuroCan before launch.
5.1 Student Website
- A new student can sign up, confirm their email and sign in.
- With "Only programmes I qualify for" switched on, no programme marked
Does Not Meet Requirements appears.
- A programme saved on the website appears in the student's shortlist in the app.
5.2 Student App
- A student signs in to the app with the same email and password they use on the website.
- Applications unlock without any staff action once the agreement is fully signed in DocuSign, including by a parent or guardian for a student under 18, and the consents are given.
- The student can open and download their LOA and PAL.
5.3 Messages and Settings
- Each event sends a push notification and an in-app message to students with the app, and an email to students without it.
- Passport details and payment receipts never appear in an email or WhatsApp message.
- A student who unsubscribes gets no more marketing messages.
5.4 Enquiries and Students
- When staff create an account, the student gets a set-password email, and staff never see the password.
- A new student stays in the manager's unassigned list until a manager assigns them.
- A student can be marked
Not Qualified or Lost only with a reason.
5.5 Documents
- The person who uploaded a document can't mark it
Checked.
- Marking a document
Needs Correction requires a note, and the student is notified with it.
- A document put
On Hold appears on the manager's list.
5.6 Programmes and Entry Check
- Missing information gives
Counsellor Review, never Meets Requirements.
- Closed intakes don't appear in search, and waitlisted ones are marked.
- A programme not checked for 6 months creates a reminder for named staff.
5.7 Applications
- An application can't be created before the agreement is signed, the consents are given and the programme is confirmed.
- The platform blocks a fourth application for the same intake while the limit is 3.
- An application can't be marked
Submitted without a reference number.
5.8 Offers, Visa Status and Enrolment
- A conditional offer can't be marked
Offer Accepted until all its conditions are met.
- Uploading a PAL sets the visa status to
PAL Received and sets a reminder 7 days before it expires.
- The visa status shows who changed it last.
5.9 WhatsApp Inbox
- A counsellor sees only the chats assigned to them, and no phone numbers unless an admin allows it.
- More than 24 hours after the student's last message, the counsellor can send only an approved template.
- Chats and contact lists can't be exported.
5.10 Commission, Partners and Reports
- Accepting an offer with a confirmed deposit creates an
Expected commission record.
- A record can't be invoiced until Finance confirms EuroCan is listed as the student's agent.
- Counsellors can't see commission anywhere in the platform.
5.11 Staff Home, Admin and Security
- Staff can't sign in without the one-time code.
- Viewing a phone number, or opening a passport, transcript or financial document, is logged with who did it and when.
- Admins can't open student documents or change commission records.
5.12 Connected Services
- Once the student, and a parent or guardian for a student under 18, sign the agreement, its status updates in the platform.
- Emails come from EuroCan's own domain.
- WhatsApp messages sent from the back-office reach the student from EuroCan's company number.
6. Not in Phase 1
| Item | Why | When |
|---|
| Institutions outside Canada | Canada comes first. | Later |
| Quebec institutions | Quebec has an extra study permit step (CAQ) and French-language rules. | Later |
| Parent or guardian login | Parents only co-sign the agreement for students under 18. | Later |
| Partner portal | Partners send student details, and staff send statements. | Phase 2A |
| AYS Immigration on the platform | Students are referred to AYS, with their consent, outside the platform. | Later |
| Immigration advice, study permit preparation or proof-of-funds checks | Only licensed consultants may do this. The platform tracks visa status only. | Not planned |
| Taking application fees, deposits or tuition in the platform | Students pay institutions directly. EuroCan never holds student money. | Not planned |
| Automatic counsellor assignment | Managers assign students by hand. | Later |
| Bulk upload of programmes | Named staff edit programme details directly. | Later |
| AI and automatic document reading (OCR) | Staff type in details from documents. Phase 1 has no AI. | Later |
| Programme search inside the app | Students search on the website, and the app shows their shortlist. | Later |
| Chat inside the app | Students message EuroCan on WhatsApp. | Later |
| SMS messages | Sending SMS to Indian numbers needs DLT registration, which adds too much setup. Students get app notifications, email and WhatsApp instead. | Not planned |
| WhatsApp calls | Phase 1 covers WhatsApp messages only. | Phase 2A |
| Past WhatsApp chats | Old chats stay on the company phone, and new chats start in the platform. | Not planned |
| EuroCan service fees | Any EuroCan service fee is handled outside the platform. | Later |
| Accounting software connection | Finance exports invoices and payments to a spreadsheet. | Later |
| Direct connections to institution systems | Counsellors submit every application by hand. | Later |
| Counsellor bonus tracking | Bonuses stay in EuroCan's payroll or spreadsheet. | Later |
| Languages other than English | The website, app and back-office launch in English. | Later |